Who we are
CleanProof (cleanproof.com.au) is a review platform for cleaning businesses in Australia, based in Logan, Queensland. In this policy, "we" and "us" means CleanProof. You can contact us at hello@cleanproof.com.au.
We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
If you join the waitlist: your name, email address and whether you're a customer or a cleaning business.
If you download our free Bond-Back Checklist: your email address, and whether you ticked the box to also join the waitlist.
If you're a cleaning business joining CleanProof: your business name, ABN (if you give it), the areas and services you offer, your website or social media, any logo or photo you upload, and your contact name, email and mobile number.
If you leave a review: your name, suburb and email address, the type and date of your clean, your ratings and review, and a copy of your invoice, receipt or other proof of payment (such as a bank transfer receipt or messages with the cleaner). If you ask us to get a receipt from your cleaner, we also collect the cleaner contact details you give us. If a business replies to your review, we may ask whether the problem was sorted out and record your answer.
We don't collect payment details, and we don't use advertising or tracking cookies on this website.
Why we collect it
- To check that each review comes from a real, paying customer.
- To send you free guides you ask for, like the Bond-Back Checklist. We only send you CleanProof updates if you tick the box to join the waitlist.
- To publish verified reviews and business profiles.
- To set up and manage cleaning business profiles.
- To contact you about your review, your profile or the CleanProof launch.
- To prevent fake reviews, spam and misuse.
What we publish
When a review is verified, we publish your first name, the first letter of your last name, your suburb, the type and month of your clean, your ratings and your review.
We never publish your invoice or other proof, full name, email address, street address or phone number.
For cleaning businesses, we publish the business name, logo or photo, areas, services, website and description you give us. We don't publish your personal mobile or email unless you ask us to.
How we handle invoices and other proof
- Only the CleanProof team looks at your invoice or other proof, and only to confirm it matches the business and the clean.
- We delete it once your review has been checked, and in any case within 30 days of receiving it.
- We keep a simple record that the review was verified (for example the date we checked it), but not the proof itself.
- If your proof shows details you'd rather we didn't see, such as your street address or other bank transactions, you're welcome to cover or crop them before uploading, as long as the business name (or payee), date and amount are still visible.
Where your information is stored
Our website and forms are run by Netlify, and our email is provided by Microsoft through GoDaddy. These providers may store information on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to keep your information secure.
Who we share it with
We don't sell or rent your personal information. We only share it with the service providers above so they can run the website and email, or if the law requires us to.
We don't give a cleaning business your contact details or invoice. If you don't have an invoice and ask us to get a receipt from your cleaner, and you tick the box saying it's OK, we tell that business only your first name, suburb and the date of the clean so they can find the job. If a business disputes a review, we may tell them the review was verified, but not share your private details.
Your choices
- Access or correct the information we hold about you by emailing us.
- Remove your review at any time by emailing us from the address you used.
- Unsubscribe from emails by replying "unsubscribe" or using the link in any marketing email.
Complaints
If you're worried about how we've handled your information, email hello@cleanproof.com.au and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy as CleanProof grows. We'll change the date at the top when we do, and let you know by email if we make a significant change that affects you.